KRCY Shop | Warranty & Service Policy
Last Updated: June 1, 2026
KRCY is committed to providing reliable and durable rock tumbling equipment along with timely and professional after-sales support to ensure a positive user experience.
Limited Warranty Coverage
All KRCY tumblers and related equipment are covered by a limited warranty against manufacturing defects.
The standard limited warranty period is 12 months from the date of purchase and applies to products used under normal operating conditions and in accordance with product instructions.
This warranty policy does not affect any statutory rights consumers may have under applicable local laws.
Long-Term Service Support
In addition to the standard 12-month limited warranty, KRCY provides up to 5 years of technical support and repair service support for eligible products.
Long-term support may include technical assistance, troubleshooting guidance, replacement parts availability, and paid repair services where applicable.
Repair, replacement part, and shipping costs outside the limited warranty period may be the responsibility of the customer.
What Is Covered
- Motor or drive system failures
- Structural defects of the machine body
- Manufacturing defects
- Functional failures confirmed to be caused by product quality issues
What Is Not Covered
- Normal wear and tear parts (including barrels, polishing media, consumables, and wearable components)
- Damage caused by misuse, improper operation, or failure to follow instructions
- Damage caused by drops, impacts, water exposure, overloading, or incorrect voltage
- Unauthorized modifications, repairs, or intentional damage
- Damage caused by natural disasters, accidents, or force majeure events
Warranty Resolution
KRCY reserves the right to provide appropriate after-sales solutions depending on the specific situation, including but not limited to:
- Technical support
- Repair service
- Replacement parts
- Product replacement
- Other reasonable solutions
The final resolution method will depend on the nature of the issue, product condition, and applicable local laws.
Shipping & Service Costs
For approved warranty claims involving confirmed manufacturing defects, KRCY may cover reasonable after-sales service costs depending on the situation.
For non-quality-related issues, out-of-warranty cases, or damage caused by improper use, related shipping and service costs may be the responsibility of the customer.
How to Request Warranty Service
If you experience any issues with your product, please contact KRCY technical support and provide the following information whenever possible:
- Order number
- Description of the issue
- Relevant photos or videos (if available)
- Product model and purchase date
We will review your request and provide a solution as quickly as possible.
Support Contact
Email: support@krcyshop.com
Or click here to contact our support team.
We are committed to helping you get the best results from your rock tumbling experience.
Limitation of Liability
To the maximum extent permitted by applicable law, KRCY shall not be liable for any indirect, incidental, consequential, or special damages arising from the use, misuse, or inability to use the product.
Some jurisdictions may not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
Regional Consumer Rights
Consumer protection laws in certain countries or regions may provide additional rights.
For customers located in the European Union, the United Kingdom, Canada, Australia, and other applicable regions, your statutory consumer rights remain unaffected by this policy.